Returns and Refund Policy
Returns and Refund Policy
AgriEdge Precision wants customers to be satisfied with their purchases. This policy explains when standard products may be returned, how custom-made products are treated, and how defective, damaged, incomplete or incorrectly supplied products will be handled. Nothing in this policy is intended to limit any rights a customer may have under applicable South African consumer protection laws.
1. Return authorisation
Customers must contact AgriEdge Precision before returning any product.Please email admin@agriedgesa.co.za with:The order number The product being returned The reason for the return Relevant photographs,
Products returned without prior authorisation may experience processing delays. Failure to obtain return authorisation does not, by itself, remove any statutory right the customer may have to return defective, damaged or incorrectly supplied goods.
2. Online cooling-off period
Where the cooling-off provisions of the Electronic Communications and Transactions Act apply, a customer may cancel an eligible online purchase of standard goods within seven days after receiving the goods.The customer will be responsible for the direct cost of returning the goods.This cooling-off right generally does not apply to products that were manufactured, altered or personalised according to the customer’s specifications. Statutory rights relating to defective or incorrectly supplied products remain unaffected.
3. Voluntary returns of standard products
In addition to any statutory rights, AgriEdge Precision may, at its discretion, accept a standard, non-custom product for voluntary return within 30 days after delivery, provided that: For purposes of this policy, a standard product means a product supplied in AgriEdge Precision’s usual specification and not manufactured, altered, personalised or configured specifically for a customer.The product is unusedThe product has not been assembled or installedThe product is undamagedAll parts and accessories are includedThe original packaging is included where reasonably possibleThe product remains in a saleable conditionProof of purchase is suppliedAgriEdge Precision may inspect the product before approving the return. If the product is not returned in the required condition, AgriEdge Precision may decline the voluntary return or deduct reasonable costs for missing parts, damage, cleaning, repackaging or other loss in value, where permitted by law.
4. Return delivery costs
For change-of-mind returns outside the statutory cooling-off period, and subject to any applicable law:The customer is responsible for safe return delivery The customer is responsible for return courier costs Original shipping charges are not refundable unless the product was defective, damaged during delivery or incorrectly suppliedThe customer remains responsible for the product until it is received by AgriEdge Precision
Where a product is defective, damaged during delivery or incorrectly supplied, AgriEdge Precision will advise the customer regarding collection or return arrangements.
5. Products that cannot be returned for change of mind
The following products cannot be returned merely because the customer has changed their mind:Custom-made products Products manufactured according to customer specifications Custom plates and tray configurations Products that have been used, altered or assembled Incomplete products or incomplete kits Individual parts removed from a complete kit Products damaged through incorrect use, storage or installation For custom-made or customer-specific products, the customer is responsible for providing complete and accurate measurements, tray configurations, specifications, intended use and compatibility information. Any recommendation by AgriEdge Precision is based on the information supplied by the customer. Once the customer has approved the final measurements, drawings, plate configuration or other specifications and manufacturing has commenced, deposits, design work, manufacturing costs, materials and other production-related charges may be non-refundable, unless the product is defective, incorrectly supplied or otherwise returnable by law.A product manufactured in accordance with the customer-approved measurements, drawings, plate configuration or other specifications will not be regarded as defective merely because the customer later changes their requirements or decides that a different specification would have been preferable. AgriEdge Precision remains responsible for any manufacturing defect or failure to manufacture according to the agreed specifications.This exclusion does not apply where a product is defective, incorrectly supplied or otherwise returnable by law.
6. Defective products
Products must be reasonably suitable for their intended purpose, of good quality, in working order and free from defects.Where the Consumer Protection Act applies, customers may have the right to return defective goods within six months after delivery and request a repair, replacement or refund.A defect or damage may not qualify as a manufacturing defect to the extent that it was caused or contributed to by misuse, unauthorised modification or repairs, normal wear, poor maintenance, incorrect assembly or installation not performed by AgriEdge Precision, incompatible third-party parts or accessories, unsuitable storage or environmental conditions, or use outside the product specifications or intended purpose.
7. Damaged or incorrect orders
Visible delivery damage, missing components or incorrect products should be reported as soon as reasonably possible, preferably within 48 hours after delivery, so that AgriEdge Precision can investigate promptly. Customers should retain the packaging, courier label and supplied parts where reasonably possible. This reporting guideline does not limit any statutory rights that may apply.Please provide photographs of:The product The packaging The courier label The damaged area The contents received AgriEdge Precision may request that the product, packaging and all supplied parts be retained and/or returned before a replacement or refund is processed.
8. Refunds
Approved refunds will be made to the original payment method.Once the returned product has been received and inspected, the customer will be informed whether the refund has been approved and whether any lawful deductions apply, including reasonable deductions for missing components, cleaning, damage, repackaging or reduction in value where legally permissible.Approved refunds will normally be processed within 10 business days after approval. Additional processing time may be required by the payment provider or bank.
9. Relationship with other policies and statutory rights
This Returns and Refund Policy should be read together with AgriEdge Precision’s Terms and Conditions, Warranty Policy, Shipping Policy and any other product-specific terms, quotation terms, order confirmations or written instructions supplied by AgriEdge Precision for the relevant order. These documents are intended to operate together and should be interpreted consistently wherever possible. If there is any inconsistency between this policy and a product-specific or customer-specific written agreement accepted by AgriEdge Precision, that written agreement will apply to the extent permitted by law. Nothing in this policy, any related policy, sales term or communication is intended to exclude, restrict or waive any statutory right, remedy or protection that cannot legally be excluded, restricted or waived under applicable South African law.For returns or refund enquiries, contact:AgriEdge Precision
Email: admin@agriedgesa.co.za
Telephone: 061 545 4201
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