Warranty Policy

Last updated: 3^rd September 2026

1. Warranty periodAgriEdge Precision provides a limited 12-month warranty on frames and a limited 6-month warranty on plates, calculated from the original delivery date, against defects in materials and workmanship under normal and intended use.This policy distinguishes between any statutory rights that may apply under the Consumer Protection Act or other applicable South African law and AgriEdge Precision’s additional commercial warranty. Statutory rights apply where the law gives them to the customer and are not limited by this policy. The additional commercial warranty is provided subject to the conditions, exclusions and assessment process set out below.Customers must use cleaning products and maintenance methods that are suitable for the product materials. Damage caused or contributed to by unapproved, unsuitable or incompatible cleaning products, chemicals, solvents, abrasive cleaners, highly alkaline cleaners, alcohol-based cleaners or cleaning materials is excluded from the commercial warranty.

2. What the warranty coversThe warranty applies to a product that fails because of:A manufacturing defect Defective materials Defective workmanship A component that does not function as designed under normal use 
The additional commercial warranty applies to the original purchaser only and proof of purchase will be required. This limitation does not limit any statutory rights that a customer may have under applicable law.

3. Consumer Protection Act rightsWhere the Consumer Protection Act applies, products carry an implied six-month warranty of quality.During this period, a customer may have the right to request a repair, replacement or refund where a product fails to meet the legal quality requirements.Nothing in this policy is intended to remove or limit a customer’s statutory rights.

4. Warranty exclusionsThe warranty does not cover damage, defects or failure to the extent caused or contributed to by:Normal wear and tear Consumable or replaceable components reaching the end of their normal usable life Incorrect assembly or installation Incorrect operation Failure to follow the product manual or instructions Misuse, abuse, negligence or accidental damage Use for a purpose for which the product was not designed Unauthorised repairs, alterations or modifications Exposure to unsuitable weather, moisture, chemicals or storage conditions Damage caused or contributed to by chemicals, solvents, abrasive cleaners, highly alkaline cleaners, alcohol-based cleaners or any unapproved, unsuitable or incompatible cleaning materialPoor or insufficient cleaning and maintenance Use with incompatible plates, trays, parts or accessories Cosmetic marks that do not affect the product’s operation Incorrect, incomplete or unsuitable measurements, tray configurations, drawings, specifications, intended-use information or compatibility information supplied or approved by the customer for a custom product
Custom products remain covered where the fault results from AgriEdge Precision’s materials, workmanship or failure to manufacture according to the agreed and approved specifications. A product manufactured in accordance with customer-approved measurements, drawings, plate configurations or other specifications will not be treated as defective merely because the customer later requires a different specification or use.

5. Making a warranty claimTo submit a warranty claim, email admin@agriedgesa.co.za and provide:The customer’s name The order number or proof of purchase The product name A description of the problem Photographs or videos showing the problem Details of how the product was being used The date the problem was first noticed 
AgriEdge Precision may request additional information or require the product to be returned for inspection.

6. AssessmentA product must be assessed before a warranty claim can be approved.The assessment will determine whether the problem resulted from AgriEdge Precision’s materials or workmanship, or whether it was caused or contributed to by factors outside AgriEdge Precision’s control, including:A manufacturing defect Materials or workmanship Normal wear Incorrect use External damage An unauthorised alteration A compatibility, specification, measurement, tray configuration or intended-use issue arising from information supplied or approved by the customerAny recommendation, guidance or compatibility advice provided by AgriEdge Precision is based on the measurements, specifications, tray configurations, intended use and compatibility information supplied by the customer. AgriEdge Precision is not responsible where a recommendation later proves unsuitable because the information supplied by the customer was incorrect, incomplete or changed after approval.

7. Warranty remedyWhere a valid warranty claim is approved, AgriEdge Precision will provide the remedy required by applicable law or, where the commercial warranty applies, may:Repair the product Replace the defective component Replace the product with the same or a reasonably equivalent product Provide another agreed remedy 

8. Delivery and collection costsWhere AgriEdge Precision confirms a valid claim under the Consumer Protection Act, reasonable collection and return arrangements will be made at no cost to the customer.For claims made under the additional commercial warranty after the statutory period, the delivery arrangements and any applicable costs will be confirmed before the product is returned.Any surcharge amount will be calculated on request and based on the customer’s delivery or collection area.

9. Related policiesWarranty claims, returns, refunds, delivery arrangements and customer obligations may also be governed by AgriEdge Precision’s Terms and Conditions, Returns and Refund Policy and Shipping Policy, as applicable to the customer’s order. These documents should be read together. Nothing in those policies or this Warranty Policy is intended to exclude or limit any statutory rights that cannot legally be excluded or limited.

10. Contact informationFor warranty assistance, contact:AgriEdge Precision
Email: admin@agriedgesa.co.za
Telephone: 061 545 4201