Terms & Conditions

1. Business details
This website is operated by:Business name: AGRI EDGE PRECISION
Legal entity: AGRI EDGE PRECISION
Registration number: 2026 / 665322 / 07
VAT number: N/A
Physical address: Rosewood Road, Boksburg, 1459
Email: admin@agriedgesa.co.za
Telephone: 061 545 4201Throughout these Terms and Conditions, “AgriEdge Precision”, “we”, “us” and “our” refer to the business identified above.
2. Acceptance of these terms
By using this website, creating an account, requesting a quotation or placing an order, you agree to these Terms and Conditions and the policies referenced on the website, including the Shipping Policy, Returns and Refund Policy, Warranty Policy, Custom-Product Policy and Privacy Policy where applicable.You should not use the website or place an order if you do not agree to these terms.

Consumer law notice
These Terms and Conditions are intended to apply together with applicable South African law, including the Consumer Protection Act, 68 of 2008, the Electronic Communications and Transactions Act, 25 of 2002, and the Protection of Personal Information Act, 4 of 2013. If any term conflicts with a non-excludable consumer right, that right will apply to the extent required by law.

3. Website use
You may use the website only for lawful purposes.You may not:Attempt to gain unauthorised access to the website Introduce malicious code or interfere with the website’s operation Copy or commercially exploit website content without permission Provide false, misleading or fraudulent information Place orders using payment information that you are not authorised to use

 4. Product information
AgriEdge Precision takes reasonable care to ensure that product descriptions, specifications, prices and images are accurate.Product photographs are for illustration and may show accessories or items that are sold separately. Customers must review the section explaining what is included before ordering.Manufactured products may have minor differences in appearance, finish or colour that do not affect their function.Specifications may be updated as products are improved. Material changes affecting an existing order will be communicated to the customer.

5. Product compatibility
Customers are responsible for providing complete and accurate measurements, specifications, tray configurations, plate or hole requirements, intended use, environmental conditions and compatibility information before ordering.Where AgriEdge Precision gives guidance or recommendations, those recommendations are based on the information supplied by the customer and any assumptions reasonably disclosed by AgriEdge Precision.AgriEdge Precision is not responsible for incompatibility, unsuitability or performance issues to the extent caused by incomplete, inaccurate or incorrect information supplied by the customer, or by information that the customer failed to disclose.

6. Orders
Products displayed on the website are invitations to place an order and do not constitute an acceptance of any order by AgriEdge Precision.An automated acknowledgement of an order, confirmation that a request has been received, or receipt or authorisation of payment does not, by itself, mean that AgriEdge Precision has accepted the order.AgriEdge Precision may need to confirm stock availability, technical specifications, custom manufacturing feasibility, pricing accuracy, delivery practicality and any customer-approved specifications before accepting an order.An order is accepted only once AgriEdge Precision has expressly confirmed acceptance of the order and, where applicable:Payment has been successfully received or approved AgriEdge Precision has confirmed the order Any required technical specifications have been approved The product is available or can be manufactured 
Customers will have an opportunity to review and correct their order information before completing checkout.For online orders, the website will provide the required supplier information, product description, full price, payment terms, delivery terms, refund policy, security procedures, privacy policy and complaint contact details before the customer completes the transaction. Customers must be given a reasonable opportunity to identify and correct input errors before submitting an order.Electronic communications, confirmations and records relating to an order may have legal effect in accordance with applicable South African electronic transaction law.AgriEdge Precision may cancel or decline an order where:A product is unavailable Payment cannot be verified The product or price was displayed incorrectly The order appears fraudulent Delivery cannot reasonably be completed Required custom specifications have not been supplied or approved 
Where AgriEdge Precision cancels a paid order, the amount paid will be refunded.

7. Prices and payment
Prices are displayed in South African rand.The website will indicate whether prices include VAT, where applicable.Payment must be made through the payment methods offered at checkout or stated in an approved quotation.AgriEdge Precision does not store customers’ complete card details. Payments may be processed through independent payment service providers, which apply their own security procedures and terms.

8. Stock and availability
Products may be in stock, manufactured to order or subject to component availability.An item appearing on the website does not guarantee immediate availability.Where a product is unavailable after an order is placed, AgriEdge Precision will contact the customer to discuss a revised lead time, an alternative product or a refund.

9. Custom products
Custom-made, customised or specially manufactured products are subject to the separate Custom-Product Policy and any approved quotation, drawing, measurement, plate configuration or specification.Production will only begin after the customer has approved the final specifications and any required payment or deposit has been received.Once final specifications have been approved and manufacturing, design work or material procurement has commenced, the customer may not cancel the order or recover design, manufacturing or material costs already incurred, except where legislation gives the customer a specific right to do so.A product manufactured in accordance with customer-approved measurements, drawings, plate configurations or other specifications will not be regarded as defective merely because the customer later wishes to change those specifications. This does not limit AgriEdge Precision’s responsibility for manufacturing defects or for failing to manufacture according to the agreed specifications.

10. Delivery
Delivery is subject to the Shipping Policy.Delivery dates and lead times are estimates unless AgriEdge Precision has expressly agreed to a fixed date in writing. Where a stated lead time applies, AgriEdge Precision will normally dispatch within that lead time rather than on a specific day.AgriEdge Precision is not responsible for delays caused solely by third-party couriers or circumstances genuinely outside its reasonable control, subject always to any statutory rights that cannot lawfully be excluded.The customer is responsible for additional courier charges or delays caused by incorrect delivery information, an unavailable recipient, access restrictions or repeated delivery attempts.Risk in the product passes to the customer once it has been delivered to the stated address or accepted by an authorised recipient, subject to applicable law.Where a transaction falls within the Electronic Communications and Transactions Act and no other delivery period has been agreed, AgriEdge Precision will take reasonable steps to execute the order within the period required by law. If AgriEdge Precision is unable to do so, the customer may be entitled to cancel the transaction and receive a refund where required by law.

11. Returns, refunds and warranties
Returns and refunds are governed by the Returns and Refund Policy.Product warranties are governed by the Warranty Policy.

Warranty clauseAny product warranty offered by AgriEdge Precision is provided in addition to, and does not replace or limit, any non-excludable rights that a customer may have under the Consumer Protection Act or any other applicable South African law.Unless a longer written warranty is expressly stated for a specific product, AgriEdge Precision warrants that products supplied by it will be free from material defects in materials and workmanship for the warranty period stated in the applicable Warranty Policy, quotation, invoice or product documentation. The warranty period will run from the date of delivery, collection or installation, as stated in the applicable documentation.This warranty covers defects caused by faulty materials, manufacturing faults or workmanship defects under normal use and in accordance with the product instructions, specifications and intended purpose.The warranty does not cover defects or damage caused by normal wear and tear, misuse, neglect, incorrect assembly, incorrect installation, incorrect storage, corrosion caused by unsuitable storage or operating conditions, accidental damage, unauthorised alteration or repair, use with incompatible parts or accessories, failure to follow instructions, lack of reasonable maintenance, use outside the stated specifications, or incorrect specifications supplied or approved by the customer.To submit a warranty claim, the customer must contact AgriEdge Precision as soon as reasonably possible after discovering the issue and provide proof of purchase, a description of the problem, relevant photographs or videos where practical, and any other information reasonably required to assess the claim.AgriEdge Precision may require the product to be returned or made available for inspection before accepting a warranty claim. If the claim is valid, AgriEdge Precision will deal with the product in accordance with the applicable warranty and any remedies required by South African law. If the claim is not valid, the customer may be responsible for reasonable inspection, transport, repair or return costs, provided this is permitted by law and has been disclosed where required.Where a defect falls within the Consumer Protection Act implied warranty of quality, the customer may be entitled to elect repair, replacement or refund within the applicable statutory period, without penalty and at the supplier’s risk and expense, subject to the Act and the facts of the matter.For custom-made or specially manufactured products, specifications approved by the customer will be treated as the agreed specifications. A product will not be regarded as defective merely because the customer later wishes to change an approved specification, but this does not exclude any right relating to defective workmanship, unsafe goods or goods that do not conform to the approved specifications.Replacement parts and repair work may carry their own warranty period if stated in writing. A repair or replacement does not reduce any statutory rights that apply to the customer.Nothing in these Terms and Conditions limits any right that cannot lawfully be limited under South African consumer law.For qualifying online consumer transactions, a customer may have a statutory cooling-off right to cancel without reason within the period prescribed by the Electronic Communications and Transactions Act, subject to any lawful exclusions and the customer being responsible for the direct cost of returning the goods where permitted by law.Customers may also have statutory rights under the Consumer Protection Act where goods are unsafe, defective, fail to comply with the agreed description or are not reasonably suitable for the purpose for which they were supplied. These rights may include repair, replacement or refund within the applicable statutory period, subject to the facts and the Act.Custom-made or specially manufactured products may be excluded from certain change-of-mind returns where the law allows, but this does not remove any non-excludable rights relating to defective, unsafe or non-conforming goods.

12. Product use and safety
Customers must use products only for their intended purpose and in accordance with the supplied instructions.Customers are responsible for:Correct assembly Safe operation Appropriate supervision Regular cleaning and maintenance Using compatible parts and accessories Following all safety instructions Incorrect use, installation, maintenance, storage, cleaning or use of incompatible parts may affect warranty cover and liability where the issue is caused or contributed to by that conduct, subject to any statutory rights that cannot be excluded.

13. Intellectual property
All website content, including text, product names, photographs, diagrams, designs, manuals, graphics, videos and logos, belongs to AgriEdge Precision or is used with permission.Certain product designs, branding, trade names, technical drawings or other intellectual property may be registered, pending registration, protected as confidential know-how, or otherwise protected under applicable intellectual property laws.No content may be reproduced, modified, distributed, sold or used commercially without prior written permission.

14. Third-party services and links
The website may use or link to third-party services, including couriers, payment gateways, accounting integrations and video platforms.AgriEdge Precision is not responsible for the independent terms, availability or content of third-party websites and services.

15. Personal information
Personal information will be processed in accordance with AgriEdge Precision’s Privacy Policy and applicable South African data protection law.Customer information may be shared with service providers where necessary to process payment, deliver an order, provide support or meet legal obligations.AgriEdge Precision will take reasonable steps to process personal information lawfully, minimally and securely, and to use it only for legitimate business purposes such as account administration, quotations, order fulfilment, payment processing, delivery, support, record-keeping, legal compliance and, where permitted, marketing communications.Customers may contact AgriEdge Precision using the details in these Terms to request access to, correction of or deletion of their personal information, or to raise a privacy-related concern, subject to applicable law and identity verification.

16. Errors and corrections
AgriEdge Precision may correct genuine errors relating to product descriptions, specifications, pricing, availability or shipping charges.Where an error affects an order that has already been placed, the customer will be contacted before the order proceeds.

17. Limitation of liability
AgriEdge Precision will not be responsible for indirect, special or consequential losses where such liability may lawfully be excluded.Where legally permissible, AgriEdge Precision will also not be responsible for loss, damage or delay to the extent caused by:Incorrect customer specifications, measurements or compatibility informationMisuse or operation outside the product specificationsIncorrect installation, assembly or setup not performed by AgriEdge PrecisionIncompatible third-party equipment, parts or accessoriesUnauthorised modifications, repairs or alterationsInadequate maintenance, unsuitable storage or unsuitable operating environmentsDelays or failures caused by circumstances outside AgriEdge Precision’s reasonable controlNothing in these terms excludes liability for gross negligence, fraud, defective goods or any other liability that cannot legally be excluded.AgriEdge Precision may draw important limits, exclusions, customer responsibilities and linked policy terms to the customer’s attention during the quotation, checkout or purchasing process. By proceeding with the order after those terms have been presented, the customer acknowledges that they have had an opportunity to review them.Any limitation of liability in these Terms must be interpreted narrowly and only to the extent allowed by law. Nothing in these Terms is intended to require a consumer to waive rights, assume obligations or accept liability in a way that would be unfair, unreasonable or unjust under applicable consumer protection law.

18. Changes to these terms
AgriEdge Precision may update these Terms and Conditions when required.The version of these Terms and the linked policies displayed on the website at the time an order is placed will apply to that order, unless a legal or regulatory change requires otherwise.

19. Governing law
These Terms and Conditions are governed by the laws of the Republic of South Africa.

20. Related policies
These Terms and Conditions must be read together with AgriEdge Precision’s Warranty Policy, Returns and Refund Policy and Shipping Policy, as applicable to the order, product or service concerned.Where a linked policy contains more detailed procedures, exclusions, claim requirements, delivery rules or return processes, those provisions apply together with these Terms and Conditions. If there is any inconsistency, the documents must be interpreted together as far as reasonably possible and subject always to applicable South African law.Nothing in these Terms and Conditions or any related policy excludes, limits or reduces any statutory right, remedy or protection that cannot legally be excluded, limited or reduced.

21. Complaints and contact information
Customers should first contact AgriEdge Precision so that the matter can be investigated and resolved.Email: admin@agriedgesa.co.za
Telephone: 061 545 4201If a complaint is not resolved internally, the customer may have the right to approach an appropriate statutory or industry dispute-resolution body, including the relevant consumer protection authority or ombud where applicable.